Through this process, I learned the importance of truly understanding the needs of the users—therapists and clients individually in this case—and the value of direct feedback in shaping a functional, effective design. Initially, we focused on features based on assumptions, but once we involved the therapists, we realized how crucial it was to prioritize simplicity, clarity, and ease of use. The feedback loop between users and stakeholders helped refine our approach and resulted in a platform that better suited therapists' workflows.

I also learned that flexibility is key when designing for multiple use cases. Shifting the platform from a single therapy type to a multi-product model required us to rethink not just the layout, but how to organize information for different types of treatments. This experience reinforced that constant iteration and user-centered design are essential for building solutions that grow with the users' needs.